Go prepared. Travel with confidence.

1. Start with the shape of your trip

Before choosing a flight or accommodation, decide what you need from the journey. Consider your preferred travel dates, total budget, destination, number of travellers and how much flexibility you have.

If your dates are flexible, compare nearby departure days. A convenient arrival time, sensible connection and suitable baggage allowance may offer better value than the lowest advertised fare.

2. Check your travel documents early

Make sure the name on your booking matches your passport or other required travel document. Check its validity and review the visa, transit and entry requirements for every destination on your itinerary.

Requirements can vary by nationality and change over time. Confirm the latest information with the relevant embassy, consulate, government authority and travel provider before booking and again before departure. If you are travelling with children, check whether additional documents are required.

3. Understand what your booking includes

Review the full details before you confirm a purchase:

• Departure and arrival airports, dates and local times
• Connection times and any change of airport
• Cabin and checked baggage allowances
• Change, cancellation and refund conditions
• Accommodation location and check-in details, where applicable
• Any additional fees or services you may need

Keep your confirmation, tickets and vouchers together, and check them as soon as you receive them. If a detail is incorrect, contact us promptly.

4. Plan a comfortable travel day

Check your travel provider’s check-in instructions and allow enough time to reach the airport or departure point. Keep essential documents, medication, valuables and a change of clothes in your hand luggage, subject to the provider’s rules.

Before leaving, confirm your departure status, terminal and transport arrangements. Save digital copies of important documents and keep an accessible backup.

5. Prepare for arrival

A little planning at the other end makes a difference. Know how you will get from your arrival point to your accommodation, check the local address and keep a way to contact your host or provider.

It also helps to review local payment options, mobile connectivity and the customs of your destination. Share your itinerary with someone you trust, especially when travelling alone.

6. Keep room for the unexpected

Schedules and plans can change. Monitor messages from your travel providers during your trip, and keep your booking references close at hand. If a service changes or is cancelled, review the options offered by the provider and contact us if you need help understanding your booking.

Consider whether travel insurance is suitable for your plans, including the coverage and exclusions that matter to you.